Whether you’re new to Medicare and need help shopping for a plan or already have Medicare and want to switch to another plan, we’re here to help. Call us at 1-866-286-6159(TTY711).
We’re open between 8 a.m. – 8 p.m., local time, 7 days a week. If you’re calling from April 1 through September 30, alternate technologies (for example, voicemail) will be used on the weekends and holidays.
To verify your recent enrollment, check the status of a claim or ask questions about your existing coverage, contact customer service at one of these numbers:
Blue Cross Medicare AdvantageSM Plans Customer Service
Phone:
1-877-774-8592(TTY711)
We’re open 8 a.m. – 8 p.m., local time, 7 days a week. If you’re calling from April 1 through September 30, alternate technologies (for example, voicemail) will be used on weekends and holidays.
Blue Cross Medicare Advantage Plan
c/o Member Services
P.O. Box 4555
Scranton, PA 18505
Blue Cross MedicareRxSM Plans Customer Service
Phone:
1-888-285-2249(TTY711)
We’re open 8 a.m. – 8 p.m., local time, 7 days a week. If you’re calling from April 1 through September 30, alternate technologies (for example, voicemail) will be used on weekends and holidays.
Mailing Address:
Blue Cross MedicareRx
c/o Member Services
P.O. Box 3897
Scranton, PA 18505
Blue Medicare SupplementSM Insurance Plans Customer Service
Phone:
1-800-307-8144 (TTY711)
We’re open 7 a.m. – 6 p.m., CT, Monday through Friday.
Mailing Address:
Blue Medicare Supplement Insurance Plan
1000 E. Warrenville Road
Naperville, IL 60563
Blue Medicare Advantage Dual CarePlans Customer Service
Phone:
1-877-688-1813(TTY711)
We’re open 8 a.m. – 8 p.m., local time, 7 days a week. If you’re calling from April 1 through September 30, alternate technologies (for example, voicemail) will be used on weekends and holidays.
Blue Cross Medicare Advantage Plan
c/o Member Services
P.O. Box 4555
Scranton, PA 18505
Blue Cross Group Medicare Options℠ Plans Customer Service
If you are retiring soon, talk with your human resources department or benefit administrator about Medicare options available through your employer or union.
If you are a retiree group Medicare plan member and need assistance with recent enrollment, the status of a claim, or have questions, call the Customer Service number listed on your member ID card.
We’re open between 8 a.m. – 8 p.m., local time, 7 days a week. If you’re calling from April 1 through September 30, alternate technologies (for example, voicemail) will be used on the weekends and holidays.
Prescription Drug Coverage Determinations, Redeterminations, Appeals and Grievances
You, your prescriber or your appointed representative may contact customer service by phone, fax, or mail at:
Blue Cross MedicareRx Plans
Phone:
1-888-285-2249 (TTY711)
Fax:
1-800-693-6703 (standard number)
1-855-674-9189 (expedited grievance number)
Mailing Address:
Blue Cross MedicareRx Plans
c/o Pharmacy Benefit Manager
2900 Ames Crossing Road
Eagan, MN 55121
Written Grievances Mailing Address:
Blue Cross MedicareRx
c/o Appeals & Grievances
P.O. Box 4288
Scranton, PA 18505
Blue Cross Medicare Advantage Plans
Phone:
1-877-774-8592 (TTY711)
Fax:
1-800-693-6703 (standard number)
1-855-674-9189 (expedited grievance number)
Mailing Address:
Blue Cross Medicare Advantage Plans
c/o Medicare Appeals
2900 Ames Crossing Road
Eagan, MN 55121
Blue Cross Medicare Advantage Dual Care Plan
Phone:
1-877-688-1813(TTY711)
Fax:
1-800-693-6703 (standard number)
1-855-674-9189 (expedited grievance number)
Mailing Address:
Blue Cross Medicare Advantage Dual Care
c/o Medicare Appeals
2900 Ames Crossing Road
Eagan, MN 55121
Medical Appeals
Phone:
1-877-774-8592 (TTY711)
Fax Number for Appeals:
1-800-419-2009
Fax Number for Expedited Appeals:
1-800-338-2227
Mailing Address:
Blue Cross Medicare Advantage
c/o Appeals
P.O. Box 663099
Dallas, TX 75266
Grievances
Phone:
1-877-774-8592 (TTY711)
Fax Number for Grievances:
1-855-674-9185
Mailing Address:
Blue Cross Medicare Advantage
c/o Grievances
P.O. Box 4288
Scranton, PA 18505
Medicare Coverage Decisions for Medical Care
Blue Cross Medicare Advantage Plans
Phone:
1-877-774-8592 (TTY711)
Fax Number:
1-855-674-9185
Mail:
Blue Cross Medicare Advantage Plans
c/o Member Services
P.O. Box 4288
Scranton, PA 18505
Medicare
You can contact Medicare for more information about Medicare benefits and services, including general information about Medicare Advantage Prescription Drug coverage.
Call
1-800-MEDICARE (1-800-633-4227) 24 hours a day, 7 days a week. If you are hearing or speech impaired, call 1-877-486-2048.
If you would like to submit feedback directly to Medicare, please use the Medicare Complaint Form or contact the Office of the Medicare Ombudsman.
